Orders are packed and shipped only on Monday to Friday only. Orders placed on Saturday and Sunday and selected holidays are processed on the next business days. Orders will be shipped out 1-2 business day after we receive the orders. Deliveries by our courier provider to your address might take 2-14 business days upon acceptance of your order. The estimated delivery times are a guide only. While Vivacious Heart endeavors to meet the delivery times, factors beyond our control can result in delayed delivery.
Your deliveries will be made through our designated courier providers, and you will be notified of the courier upon dispatch of your order. Refer to the designated courier company for terms and conditions. A unique order number will be communicated to you via email which can be used to track your order status
Malaysia: Delivery rates can be viewed in the relevant section of the payment process.
Once you have indicated your address and received confirmation of your order, we regret that no changes to the specified address and/or delivery option will be accepted. We reserve the right to contact customers and arrange alternative delivery methods and timelines if your delivery address is remote. We may also cancel the order if delivery is not feasible.
Before you finalize your order, you have the option to indicate in the “Notes” field whether the order should only be delivered to you OR you can specify an alternative authorized person’s name to receive it on your behalf. You or the authorized person will be required to show identification proof to the courier upon delivery.
In order to safeguard your purchase, the carrier will only deliver to the specified address and to you or one of the people indicated in the notes of the order as authorized to receive your parcel. The courier will request proof of identity from the person receiving the parcel if this was indicated in the “notes” field of the order. The person receiving the parcel will be asked by the courier to sign the waybill indicating that the parcel/carton has been received undamaged and in good condition. Proof of ID may be requested to verify authenticity of purchaser.
In the unlikely event that the parcel/carton is damaged and/or the security seal is broken, then the receiving person can either:
Check the parcel in front of the driver and indicate on the courier’s waybill (delivery documentation) whether there are any:
Both parties (the courier and the person receiving) will need to co-sign their names against this indication. If the recipient chooses to still accept the damaged carton, the waybill will reflect that a damaged parcel was received and accepted with both parties co-signing.
Alternatively, the recipient can send the parcel back and indicate on the waybill the reasons for sending the parcel back. Both parties will need to co-sign against this indication.
Kindly refer to our Return and Refund Policy for further information.
If you decide to change or cancel your order, please email us immediately at email@example.com